Terms & Conditions

This website is owned and operated by Chunxiang (Hong Kong) Culture Co., Limited (CR No.: 2053409), a registered company in Hong Kong S.A.R., China. By accessing and using this website, or purchasing goods and services provided on this website, you agree to accept and be bound by the following Terms and Conditions.

1.Use of Website

1.1 Access and Use

1.1.1 This website is a free service provided by Chunxiang (Hong Kong) Culture Co., Limited. Your access to and use of the information, graphics, text, software, materials, and other content on the website shall strictly follow the Terms and Conditions. We reserve the right to terminate your access to this website upon any breach of the Terms and Conditions.

1.1.2 While we strive to ensure that the content on this website is correct and accurate, we do not guarantee that all of the content is completely error-free. Please let us know if you notice any errors and we will correct them as soon as possible.

1.1.3 You are responsible for all of your activities in connection with accessing and using the website. Any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of your access to the website.

1.1.4 Malicious actions or the attempts to conduct such actions that interfere with the proper functioning or jeopardize the data safety of this website are prohibited.

1.1.5 When using this website, you must comply with all applicable local, state, national and international laws and regulations in relation to your use of or activities on this website.

1.2 Your Consumer Rights

1.2.1 Your purchase of goods and services on this website is protected under our Return & Exchange Policy. Please refer to our Return & Exchange Policy page for detailed information.

1.2.2 Whilst various consumer laws may be applicable in your country, which cannot be excluded, restricted or modified by the Terms and Conditions, by default we apply the consumer laws in Hong Kong S.A.R., China, as our customer service standards. We are happy to help you if you need to claim for your lawful consumer rights that are different to the consumer laws in Hong Kong S.A.R., China.

1.3 Our Rights

1.3.1 We reserve the right, without notice and in our sole and absolute discretion, to modify, suspend or terminate any service on this website at any time. We shall not be liable for such modification, suspension and termination of service.

1.3.2 We may at any time renew the Terms and Conditions, which you are responsible to check regularly. Your continued use of this website shall be deemed as your acceptance of such change. If you disagree with any of the change, you should stop using this website immediately.

1.4 Membership

1.4.1 By signing up as a member of the website, you agree that the identity information that you provide is true and accurate. You agree not to use an identity that you are not authorized to use.

1.4.2 You agree to accept our privacy policy, under which your personal information is protected.

1.4.3 You further agree to receive the marketing correspondence that we may send to you from time to time.

1.4.4 We may at any time amend our membership benefits without prior notice. We shall not be held liable for such amendment.

1.5 Privacy and Security

1.5.1 We understand your concerns of privacy and data security. The personal information you share with us is collected, retained and handled strictly in compliance with applicable privacy laws as well as our Privacy Policy. Please refer to our Privacy Policy page for more information.

1.5.2 While we take all reasonable efforts to keep your information secure, we cannot be held liable for any privacy breach and the potential damages caused if it was not due to our negligence.

2. Online Orders

2.1 Formation of Contract

2.1.1 Nothing displayed on this website shall be deemed as an offer to enter into a legally binding contract.

2.1.2 A legally binding contract is formed between you and us only after we have officially confirmed your order shipping details and received you payment in full.

2.1.3 The contract formed between you and us shall by no means has any influence on your legal responsibilities with any third party. For instance, you are solely responsible for claiming your imported goods sold by us to the relevant authorities and agree to pay for any tax that may occur, if you request shipping to a place outside Hong Kong S.A.R, China. 

2.2 Refusal of Transaction

2.2.1 With regard to any contract for the purchase of products from this website, we reserve the right to withdraw any products from the website at any time or, remove or edit any materials or content on the website.

2.2.2 Before entering into any legally binding contract we reserve all lawful rights to refuse to process a transaction for any reason or to provide service to anyone at any time at our sole discretion. We shall not be held liable for such refusals.

2.3 Delivery

2.3.1 Delivery is handled in accordance with our Shipping Policy. Please see our Shipping Policy page for details.

3. Promotion and Sales

3.1 From time to time we may offer you promotional/discountable price on certain items. The items sold under any promotion/discount may be subject to additional Terms of the specific promotion/discount. You agree to accept those Terms upon purchase.

3.2 A promotional code may be offered only to a range of selected customers. If you are a selected customer, you agree not to share the promotional code with any third party.

3.3 Limitation on return or exchange may apply on promotional or discounted products. You agree to accept the limited Terms upon purchase.

4. Limitation of Liability

4.1 Nothing in these Terms is intended to exclude, restrict or modify your consumer rights. If a jurisdiction allows liability to be limited but not excluded, our total liability is limited to the maximum extent possible.

4.2 Without prejudice to the previous provision, we are not liable for any loss that was not directly caused by our negligence, mistake or whatsoever, or was not reasonably foreseeable to you and us at the time you first used this website.

5. Miscellaneous

5.1 Resale of Product

5.1.1 You may not sell or resell any of the products or services, or any samples thereof, that you receive from us.

5.2 Domain Name

5.2.1 Our domain name represents our reputation and goodwill. We shall not be held liable for any unauthorized use of domain names that are confusingly similar and the content on the websites to which these domain names link to.

5.3 Intellectual Property

5.3.1 The trademarks and content on this website are owned by or licensed to us unless otherwise expressed.

5.3.2 You must not use the trademarks on this website except authorized by the owner or permitted by law.

5.3.3 Unless permitted by law, you must not copy, reproduce, transmit, publish or communicate to the public any of the content from this website for commercial use without our prior consent of us or our licensors.

5.4 Severability

5.4.1 If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Terms and shall not affect the validity and enforceability of any of the remaining provisions of the Terms.

5.5 Third Party Rights

5.5.1 No other person shall have the right to enforce any provision of any contract pursuant to these Terms between you and us.

6. Jurisdiction

6.1 The Terms and Conditions are governed by the law of Hong Kong S.A.R., China. Any dispute shall be resolved in accordance with the law of Hong Kong S.A.R., China.